Returns,
simply explained.

Returns policy

Unopened products in their original sealed packaging may be returned within 30 days of delivery for a full refund of the product price. For hygiene and safety reasons we cannot accept returns of opened or used products. Items damaged or defective on arrival are replaced or refunded; write to us within 7 days of delivery with a photo. Refunds are issued within 7 business days of receiving the return. Ritual sets are returnable complete and unopened only. Return shipping is arranged and paid by the customer.

What can be returned

• Unopened products in their original sealed packaging, within 30 days of delivery
• Ritual sets, complete and unopened
• Items damaged or defective on arrival, reported within 7 days of delivery with a photo

For hygiene and safety reasons, opened or used products cannot be returned.

Four simple steps

Our support team replies within one business day.

We'll make it right

If an item arrives damaged or defective, write to us within 7 days of delivery with your order number and a photo. We replace or refund it.

If you have not received your order, contact us within 30 days of the expected delivery date and we will look into it with the carrier.

How refunds work

Refunds of the product price are issued to your original payment method within 7 business days of receiving the return.

• Credit card refunds may appear within one billing cycle
• Return shipping costs are not refunded