Terms of service
Terms of Service
By accessing or purchasing from serenesuisse.com, you agree to be bound by these terms. Please read them carefully before placing an order.
About Us
serenesuisse.com is operated by SÉRÈNE Suisse Cosmetics Trading LLC ("SÉRÈNE," "we," "us," or "our"). These Terms of Service govern your use of our website and the purchase of products through it.
Eligibility
By using this site, you confirm that you are at least 18 years of age and have the legal authority to enter into a binding agreement. Our products are intended for adult personal use only.
Products
We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice. Product images are for illustrative purposes; actual packaging may vary slightly between batches.
All products are cosmetic formulations and are not intended to diagnose, treat, cure, or prevent any medical condition. If you have a skin condition or are under dermatological care, consult your doctor before use.
Pricing & Payment
Prices are displayed in USD and are inclusive of applicable taxes. We reserve the right to change prices at any time. Your order is charged at the price shown at the time of checkout.
We accept all major credit cards, PayPal, Apple Pay, and Google Pay via Shopify Payments. Payment is processed securely and we do not store your payment details.
Orders & Cancellations
Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including cases of pricing errors, suspected fraud, or stock unavailability. You will be notified and fully refunded if your order is cancelled by us.
You may cancel an order within 2 hours of placement. After this window, the order enters fulfilment and cannot be intercepted. Please refer to our Returns Policy for post-delivery options.
Shipping
Shipping terms, timelines, and costs are governed by our Shipping Policy. Risk of loss and title for purchased products passes to you upon delivery to the carrier.
Returns & Refunds
Our return and refund process is detailed in our Returns & Refund Policy. We stand behind our 30-Day Ritual Guarantee.
Intellectual Property
All content on this website — including text, images, brand names, logos, formulas, and design — is the exclusive property of SÉRÈNE Suisse Cosmetics Trading LLC and is protected by intellectual property law. You may not reproduce, distribute, or use any content without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, SÉRÈNE Suisse shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you for any claim shall not exceed the amount paid for the specific product giving rise to the claim.
User-Generated Content
If you submit reviews, photos, or other content to us, you grant SÉRÈNE Suisse a non-exclusive, royalty-free, perpetual licence to use, display, and distribute that content for marketing and promotional purposes.
Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of the UAE, without prejudice to our right to seek injunctive relief in any jurisdiction.
Changes to These Terms
We may update these Terms at any time. The updated version will be posted with the revised date. Continued use of the site after changes constitutes acceptance.