Frequently asked
questions.

All SÉRÈNE products are 100% cruelty-free — we never test on animals at any stage of production. Six of our formulas are free of animal-derived ingredients. Four contain ingredients of animal origin: the Élixir Gold & Caviar Serum and Élixir Gold & Caviar Cream (caviar extract, milk-derived proteins and hydrolyzed collagen), the Magic Glow Eye Cream (beeswax, whey protein and lactose) and the Lèvres d'Or Mask (sodium DNA).

All products are free from harsh actives. We use a plant-based retinol alternative (bioretinol) in place of traditional retinol and avoid common irritants, making our formulas suitable for reactive and sensitized skin. If you have a specific concern, our Skin Quiz will guide you to the gentlest ritual for your skin type.

Most luxury skincare is formulated for skin in its thirties. SÉRÈNE is formulated in Switzerland for skin that is changing: when hormones shift, hydration stops holding and the formulas that once worked quietly stop working. Four steps, one laboratory, built to work as a system.

Take our free Skin Quiz — 8 questions about your skin, your decade, your lifestyle, and your goals. You'll receive a personalized ritual in under 2 minutes with specific product recommendations and the order in which to use them.

All products display a Period After Opening (PAO) symbol indicating how many months the product remains effective after first use. Most SÉRÈNE products are stable for 6 months after opening when stored correctly (cool, dry, out of direct sunlight).

Complimentary 2-4 business days express delivery on every US order, shipped from our New Jersey fulfillment center. Orders are processed within 1–2 business days. You'll receive a tracking email as soon as your order ships.

Complimentary 2-4 business days express delivery on every US order — no minimum spend, no code needed. Shipping is always free regardless of order value.

Yes — we ship to all 50 US states including Alaska and Hawaii. Delivery times to Alaska and Hawaii may be slightly longer than the standard 2–4 business day estimate.

No. All US orders ship from our domestic fulfillment center as standard interstate shipments — no customs duties, no import taxes, and no charges payable at delivery. The total shown at checkout is the exact amount you pay.

You'll receive a tracking email once your order has been dispatched. You can also track your order anytime via our order tracking page.

Unopened products in their original sealed packaging may be returned within 30 days of delivery for a full refund of the product price. For hygiene and safety reasons we cannot accept returns of opened or used products. Items damaged or defective on arrival are replaced or refunded; write to us within 7 days of delivery with a photo. Refunds are issued within 7 business days of receiving the return. Ritual sets are returnable complete and unopened only. Return shipping is arranged and paid by the customer. For the full policy, visit our Returns page.

Ritual sets are returnable complete and unopened only, in their original sealed packaging, within 30 days of delivery. To start a return, email us at Support@serenesuisse.com with your order number; return shipping is paid by the customer.

Refunds are issued to your original payment method within 7 business days of receiving the return. Credit card refunds may take one additional billing cycle to appear on your statement.

Contact us within 7 days of delivery at Support@serenesuisse.com with your order number and photos of the damage. We will arrange a replacement or full refund at no cost to you, including original shipping.

Orders can be modified or cancelled within 2 hours of placement. After that, your order enters processing and we're unable to make changes. If it's too late to cancel, write to us once your order arrives and we'll help.

Contact us immediately at Support@serenesuisse.com — if your order hasn't yet been dispatched, we'll do our best to update the address. Once shipped, we're unable to redirect the parcel.

If your order hasn't arrived within your estimated delivery window, first check your tracking link. If tracking shows no movement for 3+ business days, contact us within 30 days of the expected delivery date and we'll investigate and resolve promptly.

Yes — you can add a gift note in the Order Note field at checkout. Our packaging is already presentation-grade, arriving in a branded box with tissue and a sealed outer carton. For bespoke gifting requests, email us before ordering.

Grape stem cells are a patented Swiss plant stem cell extract (Vitis Vinifera Fruit Cell Extract) derived from a rare Alpine grape variety. They're a key active in our Élixir Gold & Caviar Cream.

Bioretinol is a plant-based retinol alternative derived from Bidens pilosa extract. We use it in our ILLUMINÉ Diamond Mask in place of traditional retinol, supporting the look of renewed, smoother skin.

We recommend consulting your healthcare provider before introducing any new skincare during pregnancy or breastfeeding. While our formulas avoid classic retinols, some actives may not be recommended during this period. Your doctor will advise based on your individual circumstances.

All SÉRÈNE formulas are free from parabens and sulfates. Two formulas — the Edel-Stem Rejuvenation Cream and the Glacial Toner — are fragrance-free; the others contain parfum (fragrance). The full INCI list is published on every product page.

As a general rule: Cleanser → Toner (if applicable) → Serum → Eye Cream → Moisturiser → SPF (morning only). The Skin Quiz will generate a personalised step-by-step ritual order specific to your product combination.